IT Services Company in Edinburgh serving East Central Scotland
When you call us, an engineer answers, so your issue is triaged and prioritised from the first minute. We never outsource day-to-day support. Our Edinburgh office and engineers based in Midlothian, West Lothian and Perth cover businesses from Dundee to Galashiels and west to Stirling. We provide managed IT support, Microsoft 365, Cyber Essentials and IT consultancy for businesses from 5 users upwards.
- Free, no-obligation initial consultation
- A Microsoft Partner and a Dell Partner helping businesses achieve Cyber Essentials
- Engineers based in Edinburgh, the Lothians and Perth
Since 2009
supporting Scottish businesses
60+ years
of industry experience in our team
From £35
per user per month plus VAT, at a fixed price
30-day
rolling contracts after the first 90 days
Our IT Services
Choose a single service or hand us all of it. Either way, you get one team and one number to call.
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Managed IT Support
Unlimited remote support, proactive monitoring, patching, backup checks and security for one fixed monthly fee, from £35 per user.
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Cyber Essentials Certification
We help you prepare for the UK government-backed security standard that many clients and tenders now require. We fix the gaps and guide you through assessment with an accredited certification body.
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Microsoft 365 Setup and Migration
We set up, migrate and secure Microsoft 365 so your email, files and Teams work properly from day one.
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IT Standards & Compliance
Meet Cyber Essentials, PCI DSS and GDPR-related IT requirements with confidence.
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IT Consultancy
An independent second opinion or a full IT strategy covering your systems, security and spend. Independent advice, systems reviews and IT roadmaps that match your business plans.
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Cloud Backup & Disaster Recovery
Automatic, tested backups so you can recover files, or your whole business, in hours.
Sectors we support
We have supported legal, construction, food manufacturing, healthcare and professional services firms since 2009, so we know the systems and compliance demands each sector brings.
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Construction
We support site connectivity, mobile devices for site teams, and CAD and estimating software, alongside the office systems that keep projects on track.
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Legal Sector IT Support
We have worked extensively with intellectual property practices, so we understand how IP firms operate and the client confidentiality they depend on.
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Professional Services
We support market research companies, architects, trade bodies and other office-based teams, covering standard business software and many industry-specific packages.
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Healthcare IT Support
Secure, reliable IT for healthcare clinics, including physiotherapists, with patient data protected and systems that stay up during clinic hours.
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Food & Drink Manufacturing
We deliver email systems, secure networks and custom systems projects for Scottish food & drink manufacturers, so teams across the office and the production site stay connected.
Your IT services company in Edinburgh for businesses that need their systems to work
I started Reliable IT in 2009 after ten years in IT consultancy and IT management. Working on both sides showed me what great IT support looks like, and I built the company to deliver it. Reliable is not just a business name. It is the standard we hold ourselves to with every client.
We are a company of people who know IT, not just a company of IT people. When you call, one of our engineers answers and triages your issue so it gets the right priority. We never outsource day-to-day support, and we only bring in trusted specialists for specific project work.
M
Rob Mason, Founder
Rob has spent more than 25 years delivering IT projects and services for businesses of every kind across Scotland. He judges every recommendation by one test: will it improve how your business works? He has no time for technology bought to be fashionable or to follow the latest hype.
- An engineer answers when you call, so your issue is triaged straight away.
- Critical issues get an engineer response within 1 hour during support hours.
- We never outsource day-to-day support.
- On plans with site visits, at least two of our engineers visit you early on, so you have met the people you speak to on the phone.
- One fixed monthly fee with no per-call charges or hour banks.
- 30-day rolling contracts after an initial 90 days.
- A Microsoft Partner and a Dell Partner helping businesses achieve Cyber Essentials certification.
How we work with you
Free Initial Meeting
We learn about your business, your team and your current IT setup, then walk you through what we found.
Discovery Day
We visit your site, confirm what you have, and enrol every system in our monitoring and remote support system.
IT Amnesty Day
We bring the biscuits, and your team tells us about every IT problem they have learned to live with. Temporary workarounds should never become the way you work. We have been handed pages of handwritten notes listing problems people had worked around for years, and we fix or log every one.
Proactive Support and Reviews
We fix problems before they cause downtime and review your IT regularly so it keeps pace with your business.
What our clients say
We always get great service at a great price with no messing about. Not only do we get any ongoing problems solved but they often suggest other helpful solutions which save us time and money.
Paul Pringle, Walkers Shortbread
The support is excellent. Our system is continually improving. We have no hesitation in recommending their services and value for money.
Arif Sheikh, Bombay Barn
Extremely helpful and deals with any queries very promptly and efficiently.
Glenda Douglas, CECA Scotland
[Chris is] so easy to deal with, explains things clearly and is patient when I was asking questions. Love Reliable!
Client, Market Research Company
Rated 5 stars from 8 Google reviews. Read our Google reviews (opens in a new tab)
Areas We Cover
Our engineers are based across Edinburgh, Midlothian, West Lothian and Perth, so we reach businesses from Dundee in the north to Galashiels in the south, and as far west as Stirling and Falkirk.
We provide on-site support across East Central Scotland, and remote support anywhere in Scotland and across the UK.
Frequently asked questions
How much does IT support cost for a small business in Edinburgh?
Our Standard Managed IT Support costs £35 ex VAT per user per month, with a minimum of 5 users. Premium Managed IT Support costs £65 ex VAT per user per month, with a minimum of 10 users, and adds on-site visits, quarterly reviews and compliance checks. See full details on our managed IT support page. Most clients pay a fixed monthly fee per user, which covers helpdesk support, monitoring, security and updates. We give you an exact price after your free audit, so you know the cost before you commit.
Do you provide on-site IT support in Edinburgh?
Yes. We deliver most support remotely for speed, and we visit on site when a problem needs hands-on help. Our Premium plan includes on-site support visits as standard.
What are your support hours?
Our support team is available from 8.30am to 5.30pm, Monday to Friday. Critical issues get an engineer response within 1 hour during those hours. Out-of-hours support is available by arrangement, for example for planned maintenance, migrations or critical systems.
Can you take over from our current IT provider?
Yes. We handle the handover, collect passwords and documentation, and make sure nothing is missed. Most switches take two to four weeks with no downtime.
Do you have engineers outside Edinburgh?
Yes. Our office is in Edinburgh, and our engineers are based in Edinburgh, Midlothian, West Lothian and Perth. This means an engineer close to you can attend on site when a problem needs hands-on help.
What is the minimum business size you support?
We support businesses from 5 users upwards, from small offices to larger organisations with their own internal IT team. We can support smaller businesses, but we do have minimum pricing equivalent to 5 users for standard support.
How long is the contract?
Our managed support contracts run on a 30-day rolling basis after an initial 90-day period. You can switch between Standard & Premium plans with 30 days’ notice.
Can you work alongside our in-house IT team?
Yes. We regularly provide specialist expertise or extra capacity to support internal IT staff. Call us to discuss the arrangement that suits your team.
Can you help us get Cyber Essentials certified?
Yes. We help businesses prepare for Cyber Essentials, and we are completing our own certification. Read more on our Cyber Essentials page.
Which areas do you cover?
We cover businesses from Dundee in the north to Galashiels in the south and west to Stirling, including Edinburgh, the Lothians, Fife, Perth and Kinross, Falkirk and the Scottish Borders. We provide on-site support across East Central Scotland, and remote support anywhere in Scotland and across the UK.
Find out where your IT stands, for free
We’ll review your systems, security and backups, then give you a plain-English report with clear priorities. No obligation and no hard sell.